Privacy Policy

Full Privacy Policy

Introduction

PronunciaAI LLC ("us", "we", or "our") operates the website https://pronuncia.ai and the Pronuncia mobile application (collectively referred to as "Service"). Our Privacy Policy governs your use of our Service, and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

• SERVICE means the https://pronuncia.ai website and the Pronuncia mobile application, operated by PronunciaAI LLC.
• PERSONAL DATA means data about a living individual who can be identified from that data.
• USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
• COOKIES are small files stored on your device (computer or mobile device).
• THE USER is the individual using our Service.

What Personal Information Do We Collect?

We collect information about you when you interact with our site and mobile application. What types of information we collect depends on how you use this Service. This information may include:

Account Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

1. Email address: We use your email to send essential account communications (security alerts, subscription notices, service updates) that are necessary for your account. We may also send marketing or promotional materials; you may opt out of marketing emails by following the unsubscribe link or by emailing [email protected]. Opting out does not affect essential account emails.
2. Demographic Information (Required): During onboarding, we collect data including your name, country of origin, and native language. This information is required to customize the service (e.g., tailoring the curriculum to your specific native language). This data is linked to your account and is permanently deleted if you delete your account.
3. Cookies and Usage Data (as described in the "Usage Data" and "Tracking Cookies Data" sections below).

Payment Data

If you make a purchase, we may receive general billing information such as the billing currency, country, or last 4 digits of a card or account number. We do not collect full credit card numbers or addresses directly.

For web purchases, payment information is collected and processed by Stripe. Their use of your information is governed by the Stripe Privacy Policy.

For mobile app purchases, payments are processed through the Apple App Store or Google Play Store. We use RevenueCat to manage subscriptions. RevenueCat receives your app account identifier, purchase history, and subscription status, but does not have access to your payment card details. For more details please see our Terms of Use.

Voice Recordings

We collect voice recordings (”Voice Recordings”) when you practice with our Artificial Intelligence tutor (”AI Tutor”) through the App. Please note that the Service only records when you are interacting with our AI Tutor or otherwise recording your voice for practice, and does not access the microphone at any other time.

• Storage: Recordings are stored permanently until you request deletion. This allows you to listen to previous recordings to track your progress over time.
• Linkage: Recordings are linked to your user ID within our database to provide your history.
• AI Training: When used for training our AI models, recordings are anonymized.
• Opt-out: If you opt out of model training, your audios are saved for your personal use and history but are not used in the training of models.
• Deletion: If you request account deletion, all your voice data and recordings are permanently deleted.

Consent: By using the AI Tutor, you consent to the recording and processing of your voice as described above. Before your first recording session, the app will request microphone access. You may revoke microphone access at any time through your device settings, which will prevent further recordings but will not delete existing recordings.

AI Training Consent: Your voice recordings may be used in anonymized form to improve our AI models. You can opt out of AI training use at any time by contacting us at [email protected] or through the in-app setting (when available), without affecting your ability to use the Service.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous uniqueidentifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

How Do We Use Your Personal Information?

PronunciaAI LLC uses the collected data for various purposes:

1. to provide and maintain our Service;
2. to notify you about changes to our Service;
3. to allow you to participate in interactive features of our Service when you choose to do so;
4. to provide customer support;
5. to gather analysis or valuable information so that we can improve our Service, including using your submitted voice recordings to alter and improve our AI Tutor (unless opted out).
6. to monitor the usage of our Service;
7. to detect, prevent and address technical issues;
8. to fulfill any other purpose for which you provide it;
9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
12. in any other way we may describe when you provide the information;
13. for any other purpose with your consent.

Sale of Data

We do not sell your Personal Data. We do not exchange your Personal Data with third parties for money. We may share data with service providers as described in this policy solely to provide the Service to you.

What Is Our Data Retention Policy?

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Your Privacy Rights & Choices

Depending on your location, you may have specific rights regarding your personal data. We are committed to facilitating these rights for all users:

• Access & Correction: You have the right to request access to the personal data we hold about you and correct any inaccuracies.
• Deletion: You have the right to request the deletion of your personal data (including voice recordings).
• Opt-out of AI Training: You may opt out of having your anonymized voice data used to improve our models.
• Withdraw Consent: You may withdraw your consent to data processing at any time.

Managing Your Preferences

We provide mechanisms for you to control your data:

• Marketing Emails: You can unsubscribe via the link in any email or via your account settings.
• AI Training: You may opt out of having your voice recordings used to improve our AI models by contacting us.
• Mobile Tracking and Advertising Identifiers: On iOS, you can allow or withdraw tracking permission for Pronuncia in Settings > Privacy & Security > Tracking. If you ask the app not to track, we will not access the IDFA for tracking. On Android, you can reset or delete your advertising ID in Settings > Privacy > Ads; menu names may vary by Android version and device manufacturer.

To exercise any of these rights, please contact us at [email protected].

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. We limit this usage to our Web Application only and employ IP Anonymization to protect your identity. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.

We use Microsoft Clarity, a user behavior analytics tool, to understand how users interact with our Service. Clarity provides session replay functionality, which records and plays back user sessions, including clicks, scrolls, mouse movements, and page interactions. This allows us to identify usability issues and improve the user experience. Clarity receives an account-linked identifier to associate sessions with a user account.

Important Disclosure: Session replays capture visual representations of your screen interactions. We use Clarity's built-in masking features to automatically hide sensitive text input fields (such as passwords and payment information). However, other on-screen content may be visible in recordings. These recordings are used solely for analytics and improving our Service, and are not shared with third parties for advertising purposes.

For more information on the privacy practices of Microsoft Clarity, please review the Microsoft Privacy Statement.

Product Analytics (Mobile App Only)

We use TelemetryDeck in our mobile application for product analytics to understand high-level usage patterns such as how many users complete onboarding or which features are most used. TelemetryDeck receives a pseudonymous account identifier and usage events. It does not collect IP addresses or advertising identifiers (IDFA/GAID).

For more information, please visit the TelemetryDeck Privacy Policy.

We use Mixpanel for product analytics, including app opens, onboarding progress and responses, feature usage, subscription/paywall interactions, and activation milestones. Mixpanel may receive identifiers such as your Pronuncia user ID, device/app metadata, usage events, IP-derived approximate location, app version, platform, and event timestamps. We do not intentionally send raw audio recordings, transcripts, names, emails, or free-form user content to Mixpanel analytics events.

For more information, please visit the Mixpanel Privacy Policy.

Install Attribution and Marketing Analytics

We use AppsFlyer for install attribution, campaign measurement, marketing analytics, fraud prevention, and selected in-app event measurement. AppsFlyer may receive device and app information, IP address, app install/open events, AppsFlyer ID, IDFA when you grant iOS App Tracking Transparency permission, IDFV, Android Advertising ID / Google Advertising ID (GAID), campaign attribution data, and selected app events such as onboarding, free-access, subscription intent, paywall, and activation milestone events.

For more information, please visit the AppsFlyer Privacy Policy.

CI/CD Tools

We may use third-party Service Providers to automate the development process of our Service.

GitHub is provided by GitHub, Inc. GitHub is a development platform to host and review code, manage projects, and build software. For more information on what data GitHub collects for what purpose and how the protection of the data is ensured, please visit the GitHub Privacy Policy page

Crash Reporting and Error Tracking

We use Sentry to monitor application stability, track errors, and fix crashes. This service helps us maintain a reliable and functional Service for all users.

Data collected includes: device information (operating system version, device model), crash logs, stack traces, "breadcrumbs" of user actions leading up to a crash, and an account-linked identifier (such as your user ID and email) so we can diagnose issues specific to your account. This data is used solely for debugging and improving application stability.

For more information, please visit the Sentry Privacy Policy.

Subscription and Payment Management (Mobile App)

We use RevenueCat to manage in-app purchases and subscriptions in our mobile application. RevenueCat receives your app account identifier, purchase history, and subscription status to facilitate subscription management across platforms. RevenueCat does not have access to your payment card details.

For more information, please visit the RevenueCat Privacy Policy.

Advertising and Remarketing

PronunciaAI LLC may, now or in the future, use remarketing services to advertise on third party websites to you after you visited our Service. At this time, specific remarketing campaigns are not active. However, we reserve the right to enable these services (such as Google Ads, Facebook Ads, or Twitter Ads) to improve our outreach. Any future use of such services will require your consent and a specific update to this policy.

Future Service Providers

We may use additional service providers in the future, and we will update this Privacy Policy when our practices materially change.

Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Stripe is our payment processor for web-based transactions. Their Privacy Policy can be viewed at https://stripe.com/us/privacy.

Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/.

Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/.

Fraud Prevention and Account Security

We may collect and use account, device, and usage information to protect the Service, detect fraud, prevent unauthorized account sharing, enforce our Terms, and investigate abuse.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Do Not Track

We do not currently respond to Do Not Track (DNT) browser signals. There is no uniform standard for how websites should respond to DNT signals, and at this time our Service does not alter its data collection or use practices when it detects a DNT signal from your browser.

Children's Privacy

Our Services are not intended for use by children under the age of 13 “child” or “children”. We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.